SHIPPING & DELIVERY POLICY
At Couturecrest, operated by Novatrade Solutions, we take pride in being your reliable source for premium accessories for men and women. Our goal is to provide a delivery experience that is timely, convenient, and worry-free. This Shipping & Delivery Policy outlines how orders are handled, packed, and delivered, giving you a transparent view of the entire process. In this document, “you,” “buyer,” or “customer” refers to anyone placing an order, while “we,” “our,” or “us” refers to Couturecrest and its team. By completing a purchase, you agree to the terms described below. We recommend reviewing this information to ensure a smooth and satisfying shopping experience.
Service Availability
Currently, we deliver only within India. Orders placed with international shipping addresses will not be processed.
Order Handling Time
Once your order is successfully placed, our team begins preparing it within 1–2 business days, excluding weekends and public holidays. After processing, an email confirmation is sent containing full details about your order and its shipment.
Delivery Timeline
Orders are generally delivered within 3–8 working days, depending on the delivery location. We partner with trusted couriers to ensure your order reaches you as quickly as possible.
When Delivery Cannot Be Completed
If delivery fails due to an incorrect address, unavailability of the recipient, or refusal to accept the parcel, the package will be returned to our facility. Customers may then request a re-dispatch of the same order.
Damaged or Lost Packages
If you receive a damaged parcel, please contact our support team within 48 hours of delivery. In some cases, you may be asked to share photos of the damaged product to help us resolve the issue effectively. For lost or missing parcels, we will investigate the matter with our delivery partner. If the shipment is confirmed as lost, you will be provided with either a replacement or a full refund.
Special Delivery Conditions
Certain products may carry unique shipping guidelines due to size, weight, or fragile nature. Any such requirements will be clearly highlighted on the product page.
Customer Support
For all shipping or delivery-related inquiries, you can write to us at novatradesolution2@gmail.com. Our team will be glad to assist you.
Appreciation Note
We sincerely thank you for choosing Couturecrest. Our promise is to deliver your purchases securely and within the committed time frame.
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